VCU news_Economy and Retailers_sound bite 3

VCU Chair Urges Retailers to Focus on Customer Service Retail expert David Urban, Ph.D., chair of the Department of Marketing in the VCU School of Business, says that recessions tend to highlight every problem area that a retailer has from operating inefficiencies to knowledge of their consumers. Read entire article. www.news.vcu.edu ... VCU "VCU news" "VCU On Topic" "On Topic" economy "economy and retailers" "David Urban" "VCU expert"

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YouTube | July 10, 2009

Tags:. .vcu. .inefficiencies. .recessions. .bite