UPS driver explains E-Signatures (1 of 3)
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- YouTube
UPS driver explains E-Signatures (1 of 3)
http://UPSreceipt.com 7% of Americas GDP is delivered by UPS. UPS employee policy: "If you are aware of illegal or unethical behavior you have the right and obligation to seek guidance" "Honesty is a company policy" "We insist upon integrity..." "We expect honesty..." Fraudulent Premise for Signatures: UPS pioneered electronic signatures and records in 1991 before consumer protection laws existed to regulate them. The false premise for obtaining signatures is that their system is a secure and uneditable record system. In the signature screen, they present the package count number as a hard, concrete number. UPS developed a system whereas: 1. The package count number - which is the only information shown to the recipient - is a soft, meaningless, deceptive number. It's only purpose is to fool recipients into believing they know what they are signing for - thereby making deliveries quicker and cheaper. 2. The electronic record is 100% editable after the signature. 3. No receipt is given to secure the record or signature. It's like signing a blank check. The records are wholly controlled by UPS. The integrity of each individual record is dependent upon the integrity of each individual driver, supervisor, or clerk who has access to the record. Recipients have no way to access the whole record to verify and confirm that what they signed for is in fact what they received. Recipients are entitled to a receipt. Simple e-Forgeries: Every UPS e-signature is unprotected against e-forgery. An e-forgery occurs when a signed electronic record is altered. It can be done with only 1 key stroke. The truth is - no recipient has ever known what they signed for on this system. It's impossible to know without a proper receipt for each and every delivery - which neither UPS, FedEx, or DHL (all global companies) provides. Individual package tracking is not a delivery receipt. Individual package tracking is information about individual packages. For privacy reasons, it can never disclose additional packages linked to the same e-signature. ESIGN Law Requires a Receipt: The January 2000 "ELECTRONIC SIGNATURES IN GLOBAL AND NATIONAL COMMERCE ACT" (ESIGN) regulates legally valid electronic signatures and records. SEC. 101. GENERAL RULE OF VALIDITY. (d) RETENTION OF CONTRACTS AND RECORDS. (1) ACCURACY AND ACCESSIBILITY states "the legal effect, validity, or enforceability of an electronic record... may be denied if such electronic record is not in a form that is capable of being retained and accurately reproduced for later reference by all parties" A receipt must be provided of the whole record. A receipt should be provided to protect recipients and to meet the requirements of this law. Until UPS provides a receipt for each delivery, their electronic delivery records are, seemingly, not legally valid or enforceable. SEC. 101. GENERAL RULE OF VALIDITY. (c) CONSUMER DISCLOSURES (1) CONSENT TO ELECTRONIC RECORDS Prior to consenting to e-records, the consumer is entitled to disclosures pertaining to obtaining a paper copy of the whole delivery record or hardware and software requirements for obtaining the whole delivery record in electronic form. UPS offers no such disclosures. Further, if UPS honestly disclosed that their electronic delivery records were 100% editable before and after the signature - no one would consent to them. UPS says its customers "trust" them: UPS representative Mike Swan, who spoke on CEO Mike Eskews behalf, adamantly refused to defend the integrity of their electronic signature and record system. There is no defense. Instead he offered "UPS is one of the most admired companies in the world. Our customers "trust" UPS drivers like family members". UPS has a $1 billion per year IT budget yet its delivery information - on 7% of the US GDP - is only "trust" based? Customers are entitled to a receipt for their legal electronic signature. Without a receipt it's, apparently, not a legal signature or record. Until UPS provides a proper receipt, UPS will have to "trust" its customers not to dispute their seemingly invalid and unenforceable e-records and e-signatures.
YouTube | June 15, 2007
