AdvaTel's InTouch provides SMEs with UC features which deliver enhanced productivity in a simple application within Outlook at the user's desktop. InTouch allows users to communicate with internal and external contacts easily across multiple platforms of communication via Avaya IP Office, Microsoft Outlook, Skype, MSN, and Yahoo. Features include federated presence, click to dial, click to IM, click Email, click to SMS, Click to Pounce (immediate notification when a users become available), view the users calendar status ie whether they are in a meeting or out of office. This will ensure users make contact using the right form of communication the first time, which will result in the cost saving benefits and improved productivity.