spending an hour on hold with Comcast's central office, he fell asleep on my couch. I've been in my apartment for three weeks and my internet connection is still non-functional. This is my tribute to Comcast, their low quality technology and their poor customer service. UPDATE: My service has been restored. A Comcast team spent five hours to get everything up and running. Thanks for all your advice. More info: www.snakesonablog.com ... Comcast sleep sleeping asleep technician modem customer ...