3 Easy Ways to Create a CustomerFocused Library

What is the future of the public library? How can libraries embrace the forces of change and provide the resourcesand the resourcegathering environmenttodays patrons want? Library consultant Joseph R. Matthews offers specific recommendations for helping libraries adapt to their changing role in the community. Joseph Matthews published works include quotEvaluation and Measurement of Library Servicesquot quotLibrary Assessment in Higher Educationquot and quotMeasuring for Results The Dimensions of Public Library Effectiveness.quot Learn more about Joe Matthews here http//www.joematthews.org.

Teacher Tube Professional Development | November 1, 2010

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