Could they have been saved? That was the question after two toddlers and their father were killed in a Crown Heights apartmen...

A Cambridge, Mass., police sergeant who responded to a 911 call about a possible break-in at the home of black Harvard schola...

Hilarious... I really hope this guy didn't get fired.

A 911 dispatcher got a call from her son's friend saying that he had been shot. She calmly instructs the friend what to do th...

Boston police say a man was pistol-whipped in an cab dispatcher's office Monday morning and robbed of a "substantial amount o...

When a mother called 9-1-1 to get help with controlling her brawling kids, dispatcher Mike Forbess asked her if she wanted so...

M-B-T-A police and the National Transportation Safety Board are continuing their probe of yesterday's commuter train accident...

Just wanted to let you know that the engineer that argued with the Dispatcher is now a Dispatcher!!!! Patty is training Mr. D...

It might have been the most personal 911 call a Quincy dispatcher has ever taken when he heard his own house was on fire.

In this episode of How I Got My Job, Jason Boehm shares how he got a job as an IT Dispatcher. One of the keys to his job-hunt...