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  • Colin Shaw | The DNA of Customer Experience: How Emotions Drive Value

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Colin Shaw | The DNA of Customer Experience: How Emotions Drive Value

Enlightened customer focussed executives know that providing customers with an emotionally engaging experience is the sure fire way to maximise profits.

Meet the Author | August 22, 2007Watch more videos from Meet the Author

Tags:. .fire. .book. .providing. .drive. .sure











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